Privacy Policy

Last updated: December 2024

This Privacy Policy describes how declarqbzc B.V. ("we", "us", or "our") collects, uses, and protects your personal information when you use our vehicle servicing services or visit our website at declarqbzc.live. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

declarqbzc B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly and information we collect automatically when you use our services. We collect the following types of information:

• Contact information (name, email address, phone number, postal address)
• Vehicle information (make, model, year, registration details)
• Service history and maintenance records
• Communication preferences
• Website usage data (IP address, browser type, pages visited)
• Cookies and similar tracking technologies
• Payment information (processed securely by third-party payment processors)

How We Use Your Information

We explain how we use your information to provide and improve our vehicle servicing services. Your personal data is processed for the following purposes:

• Providing vehicle servicing and maintenance services
• Managing service appointments and scheduling
• Maintaining vehicle service records and history
• Processing payments and managing billing
• Communicating with you about our services
• Sending service reminders and maintenance notifications
• Improving our services and customer experience
• Complying with legal obligations
• Marketing our services (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contract Performance: To provide vehicle servicing services and fulfil our contractual obligations
• Legitimate Interests: To improve our services, maintain service records, and communicate about services
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and other legal requirements

Data Sharing

We may share your personal information with:

• Service providers who assist us in delivering our services
• Payment processors for secure transaction processing
• Parts suppliers when ordering vehicle components
• Legal and regulatory authorities when required by law
• Professional advisors (lawyers, accountants) when necessary

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Customer and service records: 7 years after last service (for warranty and legal purposes)
• Contact information: Until you request deletion or withdraw consent
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe or withdraw consent
• Financial records: 7 years (as required by Dutch law)

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@declarqbzc.live.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.